Returns & Non-Delivery

If you wish to make a claim, please email us at returns@fymac.co.uk stating your name, the goods being claimed, reason for claim, place of purchase (Ebay, Ebid, fymac.co.uk, other), as well as any other pertinent information (Invoice Number, Transaction Number, etc). The more information provided the quicker we can trace your purchase and resolve your issue.

Please also remember to include paperwork with any returned goods so as not to delay your replacement/refund.

• Damaged / Faulty / Wrong Goods

Please state if refused at time of delivery or provide a suitable day (Mon-Fri) for uplift and a contact telephone number and we will arrange uplift, unfortunately we cannot arrange timed uplifts. Where it is a small/light item, we may ask that you return it by Royal Mail 1^st Class Recorded and advise us of the cost which will be refunded in full.

Replacement goods are normally dispatched the following day after the goods being returned are received and inspected. You will be contacted if there is going to be a delay for any reason.

• Non-Damaged Goods

In the unlikely event you are not happy with your purchase for any reason, it may be returned within 14 days providing it is returned complete, unused, and unopened in original packaging for a full refund less postage. A restocking fee of 20% may be incurred if the goods have been opened or are not in fully resaleable condition.

It is your responsibility to ensure that the goods are returned safely at your own expense. Please use a reputable carrier obtaining a proof of delivery and ensure the goods are packaged securely to avoid damage in transit. Returns will not be processed until the goods have been received and inspected.

Please note this does not apply to goods made to your own specification, perishable goods, or goods that, by their very nature, cannot be returned.

• Non-Delivery

Goods should normally be delivered within 3-5 working days after dispatch and will require a signature if sent by Other Carrier. Please allow 10 working days before making a claim for non-delivery.

If sent by Royal Mail please check with your local delivery office to see if they are holding your package before making a claim as they do not always leave a card. Replacement goods are normally dispatched the following day.

If sent by Other Carrier please check the tracking to see if it is being held at the local depot before making a claim. Replacement goods are normally dispatched the following day after the carrier has completed their search.

You will be contacted if there is going to be a delay for any reason.